Frequently Asked Questions

Got a question? You're in the right place.

We know tech can be confusing — and we’re here to make it simpler. Below are answers to some common questions we get. If you don’t see yours here, just ask. No question is ever too small or too silly.

Do you offer home visits?

Yes! We provide on-site support across Glenrothes, Fife, and surrounding areas. If you're within 10 miles of Glenrothes, there's no travel fee. Beyond that, a fair travel cost applies based on distance.

What are your working hours?

We’re available:

  • Monday to Friday: 6:00 PM – 11:00 PM

  • Saturday & Sunday: 10:00 AM – 6:00 PM

We’re also planning to expand our hours soon to include weekday daytime availability — stay tuned!

What kind of tech do you support?

We help with:

  • Laptops and desktops (Windows, macOS, Linux)

  • Mobile devices (Android, iPhone)

  • Printers and peripherals

  • Wi-Fi and home/small business networks

  • Software installs, updates, and troubleshooting

  • Malware removal and performance cleanups

Do you ever need to take devices away?

Sometimes, yes. If a repair requires deeper troubleshooting, part replacement, or extended testing, we may need to take your device off-site. If it’s more convenient for you, we’re happy to collect the device, repair it, and return it — just let us know what works best.

How much do you charge?

We offer clear, upfront pricing based on the type of support you need. Small queries may be answered free of charge when we’re not too busy — just drop us a message and we’ll let you know.

I’m not great with tech — will you explain things clearly?

Absolutely. We pride ourselves on jargon-free, patient support. Whether you're tech-savvy or tech-shy, we’ll walk you through everything in plain English.

Do you cover my area?

If you're in Glenrothes, anywhere in Fife, or nearby regions, chances are yes. If you're unsure, just ask — we’ll always be honest about what’s possible.

How do I get in touch?

Use our Contact Us form, send an email, or give us a call. We’ll respond as soon as we can — and we’re happy to help with quick questions when time allows.

Funny but True

I spilled juice on my laptop. Can you help?

Yes — and you’re not the first. We’ve seen coffee, tea, juice, soup, and even gravy. The sooner you call, the better the chances!

My cat walked across my keyboard and now everything’s upside down.

It happens. Cats are surprisingly efficient at pressing all the wrong keys. We can fix that — and we won’t judge your feline IT assistant.

My gran clicked something and now the printer speaks French.

We love a mystery. Whether it’s accidental settings or printer rebellion, we’ll get it sorted.

I don’t know what I did, but now nothing works.

Classic. You’re not alone — and we’re here to help, even if the problem sounds like wizardry.